Leadership Nuggets – Effective Dialogue

Most people assume service desk management is about fixing computers and closing tickets. In reality, it’s far more dynamic. As a Service Desk Manager, you’re not just handling help requests—you’re leading one of the most critical operational hubs in any organisation. The service desk touches every department, manages countless workflows, and serves as the frontline for both technical support and customer satisfaction.

Join Audrey Tong in this episode of The Leaderonomics Show with Zoltan Jakab, founder of Thinkout Events, shares his advocacy on using immersive gameplay and escape rooms as a great platform to enhance teamwork and facilitate communication and leadership skills.