Where Do You Start When it Comes to Money?

Most people assume service desk management is about fixing computers and closing tickets. In reality, it’s far more dynamic. As a Service Desk Manager, you’re not just handling help requests—you’re leading one of the most critical operational hubs in any organisation. The service desk touches every department, manages countless workflows, and serves as the frontline for both technical support and customer satisfaction.

Roshan Thiran and Lily Cheah of Leaderonomics, and Lee Ai Jin, Malaysia’s first female boxer, share their personal thoughts on what they admired most about Muhammad Ali, how he was an inspiration and what we can hope to learn from him.