Raise Your Game: 8 Ways To Be An Effective Agent Of Change

Most people assume service desk management is about fixing computers and closing tickets. In reality, it’s far more dynamic. As a Service Desk Manager, you’re not just handling help requests—you’re leading one of the most critical operational hubs in any organisation. The service desk touches every department, manages countless workflows, and serves as the frontline for both technical support and customer satisfaction.

Jayson Chik, Director of Unorthodox Learning eXperiences at Leaderonomics talks about how decision making equips us to drive change