Raise Your Game: Top Ten Lessons From Corporate Malaysia

Most people assume service desk management is about fixing computers and closing tickets. In reality, it’s far more dynamic. As a Service Desk Manager, you’re not just handling help requests—you’re leading one of the most critical operational hubs in any organisation. The service desk touches every department, manages countless workflows, and serves as the frontline for both technical support and customer satisfaction.

Government services don’t have to be a maze of paperwork. KV Soon, CEO of Spirits of Endeavour, joins us to reveal how digital transformation is reshaping the public sector—and what it takes to make it work. Tune in!

In this episode of Be A Leader with Roshan Thiran, we dive into the world of gorillas and explore an experiment where people fail to spot the gorilla even when it is right in our midst. This happens all the time in life. Watch to find out more