Raise Your Game: Starting With The Man In The Mirror

Most people assume service desk management is about fixing computers and closing tickets. In reality, it’s far more dynamic. As a Service Desk Manager, you’re not just handling help requests—you’re leading one of the most critical operational hubs in any organisation. The service desk touches every department, manages countless workflows, and serves as the frontline for both technical support and customer satisfaction.

This session with Leaderonomics faculty trainer Gerald Ebenezer will focus on understanding what influence is and how you can increase your influence with others.